To search for your order please enter order number and email address. This was given to you on your receipt and in the confirmation email you should have received.
Cancellation Rights
ISAGER provides the statutory 14-day cooling-off period, starting from the day you receive your order. The cooling-off period ends 14 days after the day you received your order.
The cooling-off period means that you have 14 days from receiving your order to let us know that would like to make use of your cancellation right. You do this by using the form above or contacting us via e-mail at webshop@isagerstrik.dk. You cannot cancel the purchase by refusing to receive the goods unless you inform us at the same time.
Partly cancellation
If you have purchased several items, it is possible to return one or more items from a larger order. Please note that shipping costs will not be refunded, if you choose to partly refund an order.
Returns
Digital downloads are not refunded or exchanged.
After letting us know that you would like to cancel your purchase, you have 14 days to return the goods to us. You must let us know that you are returning your order. Packing slip must be included in the return package.
The customer must cover any costs for return and is responsible if any of the goods are damaged during transport.
Goods can also be returned within 14 days in our shop at Skolevej 11, Tversted, 9882 Bindslev.
The state of the article when you return it
Yarn should be returned with original labels and cannot be broken. Books, accessories, etc. Should be carefully wrapped, minimizing the risk of damage during shipping. We recommend returning items in the original packaging.
Refunds
If you make use of your cancellation rights, we will refund your purchase. It the value of the goods have been lessened in any way (e.g. due to damage during shipping), we will deduct the amount liable to you. We will refund all payments received, including shipping costs (however, this does not apply to any extra delivery costs in those cases where other means of delivery that our cheapest form of standard delivery is chosen), no later than 14 days after receiving notice that from you that you would like to cancel your order. We must have your return parcel in hand no later than 14 days after receiving notice from you that you would like to cancel your order.
We will refund you via QuickPay to the account used at purchase. We can hold back the refund until we have received and handled the return, unless you provide us with documentation that you have returned the goods.
Returns should be shipped directly to the address (not pick-up points):
Isager ApS
Att.: Isager Webshop
Skolevej 11-13, Tversted
DK-9881 Bindslev
E-mail: webshop@isagerstrik.dk
Returns dropped at parcel shops/pick-up points will not be collected.